[Congressional Bills 118th Congress]
[From the U.S. Government Publishing Office]
[H.R. 9916 Introduced in House (IH)]

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118th CONGRESS
  2d Session
                                H. R. 9916

  To direct the Comptroller General of the United States to conduct a 
                   study relating to 1-800-MEDICARE.


_______________________________________________________________________


                    IN THE HOUSE OF REPRESENTATIVES

                            October 4, 2024

Ms. De La Cruz (for herself, Mr. Correa, Mr. Nehls, and Mr. Williams of 
  New York) introduced the following bill; which was referred to the 
Committee on Ways and Means, and in addition to the Committee on Energy 
    and Commerce, for a period to be subsequently determined by the 
  Speaker, in each case for consideration of such provisions as fall 
           within the jurisdiction of the committee concerned

_______________________________________________________________________

                                 A BILL


 
  To direct the Comptroller General of the United States to conduct a 
                   study relating to 1-800-MEDICARE.

    Be it enacted by the Senate and House of Representatives of the 
United States of America in Congress assembled,

SECTION 1. SHORT TITLE.

    This Act may be cited as the ``Improving Medicare Services Act of 
2024''.

SEC. 2. DIRECTING THE COMPTROLLER GENERAL OF THE UNITED STATES TO 
              CONDUCT A STUDY RELATING TO 1-800-MEDICARE.

    Not later than 1 year after the date of the enactment of this Act, 
the Comptroller General of the United States shall conduct a study and 
submit to Congress a report on 1-800-MEDICARE. To the extent that data 
is available and reliable, such report shall include the following:
            (1) An analysis of customer wait times and overall 
        satisfaction.
            (2) An analysis of staffing competency and staffing levels.
            (3) An analysis of contractor performance.
            (4) A description of any improvements or downgrades in 
        service areas previously studied in any prior report submitted 
        by the Comptroller General.
            (5) Any recommendations for Congress or the Secretary of 
        Health and Human Services relating to improving 1-800-MEDICARE.
            (6) A description of any actions taken by the Secretary of 
        Health and Human Services or any contractor carrying out 1-800-
        MEDICARE in response to previous recommendations relating to 1-
        800-MEDICARE provided by the Comptroller General.
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