Summary: H.R.5375 — 115th Congress (2017-2018)All Information (Except Text)

There is one summary for H.R.5375. Bill summaries are authored by CRS.

Shown Here:
Introduced in House (03/21/2018)

This bill requires the Department of the Treasury to submit to Congress a comprehensive customer service strategy for the Internal Revenue Service.

The strategy must include:

  • a plan to provide assistance that meets reasonable taxpayer expectations and conforms with best practices of customer service provided in the private sector;
  • an assessment of self-service options;
  • proposals to protect taxpayer identity and reduce identity theft;
  • proposals to improve customer service in the short-term, medium-term, and long-term, and
  • metrics and benchmarks for quantitatively measuring progress in meeting each element of the strategy.