S.1275 - Federal Agency Customer Experience Act of 2019116th Congress (2019-2020)
|Sponsor:||Sen. Hassan, Margaret Wood [D-NH] (Introduced 05/01/2019)|
|Committees:||Senate - Homeland Security and Governmental Affairs | House - Oversight and Reform|
|Committee Reports:||S. Rept. 116-46|
|Latest Action:||House - 07/30/2019 Referred to the House Committee on Oversight and Reform. (All Actions)|
This bill has the status Passed Senate
Here are the steps for Status of Legislation:
- Passed Senate
Summary: S.1275 — 116th Congress (2019-2020)All Information (Except Text)
Passed Senate (07/25/2019)
Federal Agency Customer Experience Act of 2019
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.