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Titles (2)

Short Titles

Short Titles - Senate

Short Titles as Introduced

United States Call Center Worker and Consumer Protection Act of 2019

Official Titles

Official Titles - Senate

Official Titles as Introduced

A bill to require the Secretary of Labor to maintain a publicly available list of all employers that relocate a call center or contract call center work overseas, to make such companies ineligible for Federal grants or guaranteed loans, and to require disclosure of the physical location of business agents engaging in customer service communications, and for other purposes.

Actions Overview (1)

Date Actions Overview
06/12/2019Introduced in Senate

All Actions (1)

Date All Actions
06/12/2019Read twice and referred to the Committee on Commerce, Science, and Transportation.
Action By: Senate

Cosponsors (18)

Committees (1)

Committees, subcommittees and links to reports associated with this bill are listed here, as well as the nature and date of committee activity and Congressional report number.

Committee / Subcommittee Date Activity Reports
Senate Commerce, Science, and Transportation06/12/2019 Referred to

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Latest Summary (1)

There is one summary for S.1792. View summaries

Shown Here:
Introduced in Senate (06/12/2019)

United States Call Center Worker and Consumer Protection Act of 2019

This bill establishes restrictions on businesses that relocate call centers or redirect customer-service calls to locations outside the United States.

Specifically, a business must notify the Department of Labor that it intends to move its customer-service call center overseas and Labor must maintain a publicly-available list of such businesses. Subject to narrow exceptions, a business appearing on such list is ineligible to receive federal grants or guaranteed loans for five years after the business is added to the list. Further, agencies must condition the awarding of government contracts on the requirement that any call center activity pursuant to the contract must be performed in the United States.

Additionally, the bill requires call-center employees to disclose their physical location at the beginning of each call initiated or received, unless all employees of the business participating in the communication are located in the United States, among other exceptions.