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Home > Legislation > 117th Congress > H.R.4688

H.R.4688 - Federal Agency Customer Experience Act of 2021 117th Congress (2021-2022)

Bill

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Sponsor: Rep. Connolly, Gerald E. [D-VA-11] (Introduced 07/26/2021)
Committees: House - Oversight and Reform
Committee Meetings: 12/02/21 10:00AM 11/04/21 3:30PM
Latest Action: House - 12/02/2021 Ordered to be Reported (Amended) by Voice Vote.  (All Actions)
Tracker: Tip

This bill has the status Introduced

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  1. Introduced

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  • Constitutional Authority Statements
  • CBO Cost Estimates [1]

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Summary: H.R.4688 — 117th Congress (2021-2022) All Information (Except Text)

There is one summary for H.R.4688. Bill summaries are authored by CRS.

Shown Here:
Introduced in House (07/26/2021)

Federal Agency Customer Experience Act of 2021

This bill requires certain agencies to collect voluntary customer experience feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.

The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.

The feedback may not be used in any appraisal of job performance of a federal employee.