S.671 - Federal Agency Customer Experience Act of 2021117th Congress (2021-2022) |
|Sponsor:||Sen. Hassan, Margaret Wood [D-NH] (Introduced 03/10/2021)|
|Committees:||Senate - Homeland Security and Governmental Affairs|
|Committee Meetings:||03/17/21 9:30AM|
|Latest Action:||Senate - 03/17/2021 Committee on Homeland Security and Governmental Affairs. Ordered to be reported without amendment favorably. (All Actions)|
This bill has the status Introduced
Here are the steps for Status of Legislation:
- Passed Senate
- Passed House
- To President
- Became Law
Summary: S.671 — 117th Congress (2021-2022)All Information (Except Text)
Introduced in Senate (03/10/2021)
Federal Agency Customer Experience Act of 2021
This bill requires certain agencies to collect voluntary feedback with respect to their services and transactions. Each of the agencies must (1) annually publish such feedback on its website and report on such feedback to the Office of Management and Budget, and (2) report on the solicitation of such feedback.
The Government Accountability Office shall publish a report assessing the data collected and reported by the agencies.
The feedback may not be used in any appraisal of job performance of a federal employee.